| Title | : | Service Systems Implementation |
|---|---|---|
| Author | : | Haluk Demirkan, James C. Spohrer & Vikas Krishna |
| Release | : | 2011-02-07 |
| Kind | : | ebook |
| Genre | : | Business & Personal Finance, Books, Management & Leadership |
| Size | : | 5276369 |
| Featuring the latest applications and practices designed to improve the key performance indicators of service systems, this volume focuses on those related to service quality, service productivity, regulatory compliance, and sustainable service innovation. |
